ERP Administrator cum IT Specialist

Posting Date
30 June 2015
Closing Date
30 July 2015
International Center for Biosaline Agriculture, Dubai, UAE
Report To
Director of Corporate Services Division
Vacancy Type
Job Number
Job Summary
ERP Administrator cum IT Specialist will be responsible on Managing the existing ICBA ERP system (Microsoft Dynamic) and perform IT management functions – to ensure that all systems are performing well and running securely.
Job Responsibilities
ERP System Administration 
  • Ensure that the system is performing accurately and efficiently
  • Identify and correct and performance issues and errors
  • Generate reports and dashboard as needed for the management
  • Implement and maintain forms and views 
  • Implement and maintain business processes, rules and workflows
  • Implement and test all changes made to the application
  • Manage accounts, administrative and security roles and audit usage 
  • Maintain scheduled backups to ensure disaster recovery
  • Work with ERP vendor to implement upgrades
IT and Systems Management 
  • Manage and maintain the ICBA in-house computing environment including servers (Linux and Windows; MS Win Server, MS SQL, Exchange, AD etc.), networking (routers, firewall, switches, wifi), MS Windows workstations and laptops and telephony equipment
  • Maintain up to date IT asset inventory
  • Preserves assets by implementing disaster recovery, back-up procedures, information security and control structures.
  • Verifies applications results by conducting system audits of technologies implemented and proper IT Assets control.
  • Install new software and hardware 
  • Detect and fix network and computer faults
  • Monitor performance of the network, troubleshoot networking and computing issues 
  • Secure the network and systems by establishing and enforcing policies and then monitoring access and usage
  • Schedule and implement upgrades of server and networking software
  • Assist ICBA staff in completing their projects by ensuring the smooth operation of the ICBA networking and computing environment
  • Create operational reports and regular reports on the status of the network and the various computing equipment
  • Training staff on using systems and equipment
  • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
  • Coordinating with vendors on Warranty renewal, SLA and  AMC on IT infrastructures in DATA centre. 
  • Coordinating with ISP Etisalat/DU to have run 24/7  UP in  Leased Line, Internet and Telephones.  
  • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling as per the requirement.
Qualifications and Experience
  • Minimum qualifications of a Bachelor degree in Information and Technology, Computer Science or a relevant field.
  • Minimum 3 years of experience with Dynamics CRM.
  • Minimum 3 years of experience integrating Dynamics CRM with SharePoint, Active Directory, Outlook… etc.
  • At least 5 years relevant work experience, with emphasis on network support administration.
  • Proven practical experience in Microsoft Server, Exchange, Active Directory, backup and desktops/wifi/laptops etc.
  • Understanding of and experience in setting up and running secure networks and systems
  • Up-to-date certification from Microsoft and Cisco. Security certifications are a plus
  • Ethical hacking and security experience would be a plus
  • Excellent oral and written communication, interpersonal skills and demonstrated ability to work in a team within multi-disciplinary and multi-cultural environment.
  • Expert level on computing, problem solving, reporting skills, setting priorities and team building.
  • Flexible approach and willingness to assist staff and visitors of ICBA.
  • Excellent organization skills. 
  • Fluency in Arabic and English.
Applicants are kindly requested to send an updated cover letter and C.V combined in one PDF file along with two names as references to:Human ResourcesICBAP.O. Box 14660Dubai- UAEFax: +9714 3361149Email: